Manager On Duty Job Description

Job brief

Manager on Duty will perform the daily dockside operations of Art & Water Taxi’s seasonal water taxi business on the Toronto waterfront. The Manager on Duty is the first point of contact with staff, dock staff, captains and prospective passengers of Art & Water Taxi and will comport themselves in a professional and friendly manner.

The specific duties of the Manager on Duty include: the daily schedule, staffing and coordination of team members, dock staff and captains alike,  promoting and selling the services of Art & Water Taxi, controlling passenger flows, maintaining the dockside workspace, assisting passengers in distress while dockside, securing the property of Art & Water Taxi. 

Responsibilities

  • With reference to the Art & Water Taxi Dockside Standard Operating Procedures (SOP), ensure all dockside functions are carried out in a safe, responsible, cost-effective way

  • Promote and sell the services of Art & Water Taxi to the public-at-large

  • Receive payment for services provided by Art & Water Taxi

  • Manage cash and electronic payment

  • Embark/disembark passengers and cargo onto/off of Art & Water Taxi vessels

  • Maintain a tidy and well organised work area 

  • Ensure the security of all Art & Water Taxi property

  • Provide assistance to passengers/members of the public in distress on/in the vicinity of the dock

  • Participate in training, scheduled or otherwise, as directed by management

Reporting

The Dock Staff report to the Operations Manager of Art & Water Taxi. Daily work functions are supervised by the Dockmaster/Manager-on-Duty on shift.

Requirements and skills

  • Proven work experience in a customer-facing role

  • Polite, friendly and considerate demeanour

  • Collaborative and able to function as a member of a team

  • Understanding of business and financial practices including cash management

  • Flexible and responsive to the needs of the business

  • Excellent communication skills in English. Proficiency in other languages is considered an asset

  • Excellent personal time management skills

  • Displays initiative and takes responsibility

  • Must be able to lift 45 lbs (21 kg)

  • Must be able to stand for long periods of time

  • Must be able to work regardless of weather conditions

  • Marine Basic First Aid (including CPR) as a minimum standard.